Refund Policy, Rescheduling, No-Shows

At Cardia CPR and Safety, we understand life events happen. Since our classes are structured a certain way and conducted under the Red Cross, they have requirements set forth. With that in mind, we have specific policies about refunds and rescheduling.

Reasons Why We Impose Rescheduling Charges and No Show Fees

• Mandatory Class Minimum: Red cross has set a minimum on the number for us to conduct a class. Last-minute cancellations or no-shows truly affect our ability to reach the minimum set forth by the Red Cross, sometimes resulting in class rescheduling for everyone.
• Room Rental: We pay in advance to rent the facility for each class. To make the class viable, we rely on having a committed minimum number of attendees.
• Paperwork: Each rescheduling involves the cancellation of your prior registration, your enrollment in a new class, and the re-entering of all required information on the Red Cross website in regard to your certification. This costs time and resources, including the work of our part-time secretary.
• Industry Standard: Most Red Cross training providers do not provide refunds for similar reasons. A quick search on the Red Cross site will show that none, or very few offer refunds.

Refund and Reschedule Policy

• Rescheduling: In case you need to reschedule your class, please let us know in advance. There is a fee for rescheduling. 
• Refunds: The reasons mentioned above do not allow us to give refunds. This will hinder us from conducting the class and also from meeting our expenses concerning the facility rental and administration work charges in the event of last-minute cancellations. This policy helps us to continue delivering quality training for everyone.

Questions
If you have any questions, feel free to reach me easily by email at bryce@cardiacpr.com.

Thank you for your patience and for considering Cardia CPR and Safety. We appreciate your commitment to learning important lifesaving skills.